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    FAQs

    Frequently Asked Questions

    Prescription & Refill

    What happens if my product arrives damaged?

    How do I order using e-prescription/ Prescription document?

    You can order medicines on Dovey Pharmacy by either of the below-given ways

    Prescription Document

    1. Take a clear picture of the prescription
    2. Go to the ‘Shop’ section, select the ‘Upload Prescription’ tab and click ‘Add to Cart
    3. Then choose a delivery address and click on the ‘Submit Prescription’ tab
    4. Your prescription will be verified at the backend and the medicines will accordingly be added to your cart.
    5. If there is any confusion related to your prescription, you will receive a call from our pharmacy team for clarification

    You can also, go to home page and select Upload Prescription and share the image of the prescription on our page.

    I am under insurance how can I get the service

    As per government regulations, any prescription that contains the details of the doctor, patient, medicine, prescription date, and doctor’s sign/stamp is valid up to 6 months from the date of issue

    All you need is a stamped claim for and a stamped prescription from the doctor

    Present your smart card, photo card or any other mode of identification to the attending technician

    We service all major insurances

    Where are you located?

    Find a branch near you,

    Click here to see our branches

    Shipping & Delivery

    How do I track my order?

    When will I received my order?

    Your purchase will be delivered within 2-3 hours, 24hrs Monday to Sunday. All our deliveries are free for orders above 1000

    For any update on your order such as delivery date and time, you can get in touch with our customer service at 011104141000 or email us at info@doveypharma.com with your order details

    Is there a minimum order?

    No, there is no minimum order currently

    Can I modify or cancel an order?

    No problem. You can modify or cancel your order if your order has not been released. Please contact us immediately on the number 011104141000   to inform us about the change.

    Payment Methods

    How do I reset my account password?

    Which payment methods are available?

    You can pay using your
    1. Debit/Credit Card
    2. Mobile Money (Mpesa)

    We’re Here For Anything You Need.

    Reach out to any of our Branches on WhatsApp, by just clicking the link below:
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    Dovey Pharma Nairoi West
    +254759189354
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    Dovey Pharma Nakuru
    +254769041734
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    Dovey Pharma Nairobi Hospice
    +254112286945
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    Dovey Pharma Kiambu Road
    +254112883195
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    Dovey Pharma Aga Khan
    +254705371697
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    Dovey Pharma Karen
    +254715801894
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    Dovey Pharma Kimathi House
    +254 759464364
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    Dovey Pharma City Hall
    +254 757451708
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    Dovey Pharma Yaya Centre
    +254796837128
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    Dovey Pharma Buruburu
    +254758621461
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    Dovey Pharma Ruaka
    +254 113254967
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    Dovey Pharma Kilimani
    +254700522142
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    Dovey Pharma Rongai
    +254 114735273
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    Dovey Pharma Langata
    +254 700114707
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    Dovey Pharma Mombasa
    +254704765914
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    Dovey Pharma Westlands
    +254754817870
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    Dovey Pharma Riverside
    +254768668536
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    Dovey Pharma JF Upper Hill
    +254745871385
    How can we Serve?